AI Chatbots

What is machine learning and types of machine learning Part-1 by chinmay das Typically, machine learning models require a high quantity of reliable data in order for the models to perform accurate predictions. When training a machine learning model, machine learning engineers need to target and collect a large and representative sample of data. Data from the training set can be as varied as a corpus of text, a collection of images, sensor data, and data collected from individual users of a service. Overfitting is something to watch out for when training a machine learning model. Get a basic overview of machine learning and then go deeper with recommended resources. Classification is used to train systems on identifying an object […]

How Does Customer Service Automation Work? +Pros and Cons Once you adopt automation, your customers can say goodbye to waiting in live chat queues. A virtual agent can instantly respond to your customers and assist your agents with providing more efficient service. Gartner reports that making better use of AI remains a top priority for contact center leaders and according to McKinsey, 63% of organizations plan to increase their investment in AI over the next 3 years. What’s more, in our 2023 Trends Survey, 88% of business leaders reported that customers’ attitudes toward automation have improved over the past year. You can set up automatic replies for common questions and a queue system to let customers know how long they […]